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COMPANY PROFILE

We at GlassWare are audiophiles like you. We want superior musical sound; that's why we build with vacuum tubes. But we know that doing all the math involved in circuit design may not be your idea of a good time...and that's why they invented computers, wasn't it? Our software does the hard math for you. So you can spend your time doing what you love: building and enjoying tube high-end audio components. For more information, visit our Web sites: www.glass-ware.com and www.tubecad.com (The Tube CAD Journal). Links are on the home page of this store.


GlassWare
P.O. Box 663
Wellington, CO 80549
USA

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sales@tubecad.com

SHIPPING COSTS

You will be given the choice of standard shipping or express mail. Rates are as follows:

SHIP RATES - STANDARD & EXPRESS

Standard USPS Priority Mail is $5.70 in the USA and $19.50 to Canada and $23.50 everywhere else.

Express USPS Mail is $18.11 in the USA and $33 to Canada and $42.75 everywhere else.

Downloads: free;

All other items are shipped at a flat rate; for example, 10 PCBs are shipped at the same low rate as one PCB.

Hardware = Depends on country (International Priority where available).

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TAX

Colorado residents must be charged a 2.9% tax on their purchases.

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INSTALLATION OF DOWNLOADED FILES

Software purchased via download comes as a self-extracting zip file. First execute the zip file (which unzips the included files), then execute the file named setup.exe and follow the on-screen directions.

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RETURNS

Return Policy for Downloads

You have 14 days from the date of download to get a refund on your purchase. To get a refund, uninstall the software using the uninstall feature, then send email to returns@glass-ware.com with the return authorization code (which is generated by the uninstall feature) in the subject line of the email. After 14 days, there are no refunds for downloads.

Return Policy for Disks Purchased from our Yahoo Store

You have 30 days from your billing date to get a refund on your purchase. The refund does not include shipping costs. To get a refund, uninstall the software using the uninstall feature, then mail the disk to the below address including your return authorization code (which is generated by the uninstall feature) in the blank. Disk returns must be postmarked within 30 days of your invoice date.

Return Policy for Hardware

Returns are only accepted for hardware that is UNSOLDERED or DEFECTIVE and does not include shipping costs. Mail to the below address including your return authorization code (email the address below to receive your RA number). Returns must be postmarked within 30 days of your invoice date.

*** RA# _________ P.O. Box 663 Wellington, CO 80549 USA